Betika Scoops Top Award for Operator of the Year 2025
Betika has been named Operator of the Year – Kenya and CEB (Consumer Engagement & Brand) Leader of the Year – Kenya at the 2025 Blask Awards, reaffirming its position as one of the country’s most high-performing and consumer-relevant brands.
The Blask Awards, unlike traditional industry accolades, is a proprietary market intelligence platform that sets awards entirely on data, with no submissions, lobbying efforts, or jury panels involved. The Blask Awards recognition is not solicited by brands but rather earned through actual market performance in the real world.
This data-led approach ensures that the Blask Awards analyse how consumers engage with brands in the market- making customer behaviour, trust, and relevance the ultimate measure of success.
“Our customers are central to our brand, constantly influencing the way we design, communicate, and deliver every experience,” stated Mutua Mutava, Betika’s Group CEO. “This recognition affirms the immense efforts we have dedicated to connecting with customers and evolving alongside them. This year, we anticipate offering an even more exciting range of projects and experiences for them,” he further added.
The recognition reflects the collective effort across Betika’s teams, including product, technology, customer experience, marketing, operations, compliance, retail, public communication, and customer support.
While celebrating this milestone, Betika acknowledges that growth is ongoing. “We recognize there are still gaps to close and processes to refine,” added Mutua Mutava. “This recognition gives us momentum. Not complacency.
We will continue to raise our standards, strengthen our systems and most importantly, protect the trust we have earned.”
Today, Betika serves a large and ever-growing customer base while building a strong footprint across the African region through a combination of digital platforms and an extensive retail presence.
Beyond Kenya, the brand continues to expand its reach in other markets, guided by a focus on local relevance, responsible operations, and consistent customer experience.