How To Change Phone Number On Capitec App

Your phone number is an essential part of your Capitec Bank profile since it is used for receiving OTPs (One-Time PINs), transaction alerts, and app login verification. If you’ve changed your mobile number, it’s important to update it on the Capitec app to continue accessing mobile banking without interruptions. While you can’t change your number directly in the app for security reasons, Capitec provides a few safe and simple ways to update it.

1. Understand Why You Can’t Change It Directly in the App

For security purposes, Capitec does not allow users to change their registered phone number directly within the mobile app. This helps protect your account from unauthorized access in case your phone is lost or stolen. Instead, Capitec verifies your identity before linking a new number to your profile.

2. Visit the Nearest Capitec Branch

The most reliable way to change your phone number linked to your Capitec app is by visiting a Capitec Bank branch in person. Here’s what you need to do:

1. Go to your nearest Capitec branch.
2. Bring your valid South African ID or passport for identification.
3. Inform the consultant that you want to update your cellphone number linked to your bank account and mobile app.
4. The consultant will verify your identity and capture your new number in the system.
5. Once updated, your new number will be activated for SMS notifications, app access, and online transactions.

This process ensures your banking profile remains secure and linked to the correct mobile number.

3. Update Your Number on the Capitec App (After Branch Visit)

Once your new number has been updated at the branch, you can reconnect your Capitec app on your new phone or SIM card. Follow these steps:

1. Download and install the Capitec Bank app from the Google Play Store or Apple App Store.
2. Open the app and select Get Started.
3. Enter your ID number and the new cellphone number you registered at the branch.
4. You’ll receive an SMS verification code (OTP) on your new number. Enter it to confirm.
5. Set up your remote PIN to complete the activation process.

Your app will now be linked to your updated phone number, and you can continue transacting as usual.

4. Update Your Details for Online Banking and USSD

If you also use Capitec Online Banking or the USSD service (1203279#), your new number will automatically be updated once the bank changes it in their system. You can test this by logging in or dialing the USSD code using your new SIM card.

5. Contact Capitec for Assistance

If you’re unable to visit a branch immediately, you can contact Capitec Client Care for guidance. Call 0860 10 20 43 or reach out through the Capitec Help Centre on their website. They’ll confirm what documents you need and direct you to the nearest branch for the update.

6. Keep Your Details Secure

Always ensure your phone number is up to date to avoid missing important banking alerts. Never share your OTPs or remote PIN with anyone, and notify Capitec immediately if you lose your phone or suspect fraud.

Also Read: How To Change Hotspot Name On iPhone