How To Check RAF Claim Status
The Road Accident Fund (RAF) in South Africa provides compensation to people injured or to the dependents of those killed in road accidents caused by negligent driving. If you’ve submitted a claim to the RAF, it’s important to track its progress to know whether it’s being processed, approved, or awaiting payment. Fortunately, checking your RAF claim status can be done easily online, by phone, or through email. Here’s a detailed guide on how to check your claim status.
- Check RAF Claim Status Online
The easiest way to check your claim status is through the official RAF online portal. This system allows claimants, attorneys, and other authorized individuals to view updates on submitted claims.
- Visit the official RAF website at https://www.raf.co.za.
- On the homepage, scroll down to the section labeled “Check Claim Status.”
- Click on the link to access the claim status portal.
- You’ll be prompted to enter your ID number or RAF claim reference number.
- Once you submit the details, your current claim status will appear on the screen.
The portal provides real-time updates, showing whether your claim is received, under investigation, settled, or awaiting payment.
- Check RAF Claim via Email
If you prefer direct communication, you can check your claim status by sending an email to the RAF.
- Open your email account and write to sharecallcentre@raf.co.za.
- In your email, include:
- Your full name and ID number
- RAF claim reference number
- A brief message requesting your claim status
- Send the email and wait for a response, which usually takes a few working days.
Make sure the information you provide is accurate so the RAF can locate your claim quickly.
- Check RAF Claim via Phone
You can also contact the RAF Call Centre for immediate assistance. The call centre can give you an update on your claim, payment progress, or any documents still required.
- Call Centre Number: 087 820 1 111
- Operating Hours: Monday to Friday, 7:45 AM – 4:00 PM
When you call, have your ID number or claim number ready to make the process faster. The agent will check your details and give you the current claim status.
- Visit the Nearest RAF Office
If you prefer face-to-face assistance, visit your nearest RAF regional office. You’ll need to bring your South African ID and claim reference number. The staff will help you verify your claim progress and resolve any delays.
Some of the major RAF offices are located in Johannesburg, Pretoria, Cape Town, Durban, East London, and Bloemfontein. You can find the full list of offices and their addresses on the RAF website under the Contact Us section.
- Check Through Your Attorney
If your claim was submitted through a lawyer, you can also contact your attorney to check the progress. Attorneys who handle RAF claims often receive updates directly from the fund and can tell you the current stage, such as whether your claim has been assessed, settled, or approved for payment.
- Understand RAF Claim Status Stages
When checking your claim, you may encounter different status terms. Here’s what they usually mean:
- Received: The RAF has your claim and assigned a reference number.
- Under Investigation: The fund is reviewing the details of your claim.
- Awaiting Offer/Settlement: Your claim has been evaluated, and an offer will be made soon.
- Settled: An agreement has been reached.
- Payment in Process: Your compensation is being finalized for transfer.
- Follow Up Regularly
RAF claims can take several months or even years to finalize due to verification, medical assessments, and administrative backlogs. It’s important to check your claim regularly—every few weeks—to ensure there are no missing documents or delays. Keeping copies of all your claim-related documents will also help when following up.
Also Read: How To Check NPO Status