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How To Contact Uber Eats South Africa

Damaris Gatwiri
How To Contact Uber Eats South Africa

Uber Eats has become one of the most popular food delivery platforms in South Africa, connecting customers with their favourite restaurants and delivery drivers across major cities. However, situations sometimes arise where you may need help — such as a delayed order, missing items, payment issues, or problems with your account. Knowing how to contact Uber Eats in South Africa can save you time and ensure your concern is resolved quickly. Here’s a detailed guide on how to reach Uber Eats support.

  1. Use the Uber Eats App Help Section

The quickest way to contact Uber Eats is through the Help section in the app. This feature is designed for fast communication and easy problem-solving.

  1. Open the Uber Eats app on your smartphone.
  2. Tap on your profile icon in the bottom menu.
  3. Select Help or Help Centre.
  4. Choose the issue related to your recent order (such as missing items, refund requests, or delivery delays).
  5. Follow the prompts to submit your complaint or feedback.

You’ll usually receive a response within a few hours through the app or email. This is the preferred method because it connects your message directly to your order details.

  1. Contact Uber Eats Support via Website

If you can’t access the app, you can reach Uber Eats through their official website: help.uber.com.

  1. Visit the Uber Help Centre online.
  2. Log in with your Uber Eats account credentials.
  3. Select Uber Eats from the available services.
  4. Click on the topic that matches your problem.
  5. Fill out the support form if further assistance is needed.

This method is ideal if you need to report an issue with a past order or if your app is not working properly.

  1. Contact Uber Eats by Phone

Uber Eats South Africa has a customer support line for urgent matters, especially for drivers and delivery partners. You can call the Uber support number: 0800 172 956.

This line operates during business hours and can assist with account problems, delivery issues, or technical difficulties. Keep in mind that most customer-related queries are still handled faster through the app or website.

  1. Reach Out via Email

If you prefer email, you can contact Uber Eats at support@uber.com. When sending an email, include your registered phone number or email address, the order number, and a clear explanation of your problem. Attach screenshots if necessary for quicker resolution.

  1. Visit a Greenlight Hub (For Drivers and Couriers)

If you’re a delivery driver or partner and need in-person assistance, you can visit a Greenlight Hub in your city. These are official Uber offices that handle driver registration, account verification, and support. They are located in major cities like Johannesburg, Cape Town, and Durban.

To find the nearest Greenlight Hub:

  1. Open the Uber Driver app.
  2. Tap Help > Visit Us to see local office details and hours.
  1. Contact Uber Eats via Social Media

Uber Eats South Africa is active on several social media platforms. You can send a direct message or tag them for assistance. Their official accounts include:

Social media support is often quick for general queries or updates, though private issues may still require in-app follow-up.

  1. Use the In-App Chat Option

For real-time assistance during an active order, you can use the chat function to speak with the restaurant or delivery driver. If there’s an issue like a missing item or delivery delay, this feature helps you resolve it immediately.

  1. Be Clear and Polite When Contacting Support

When reaching out to Uber Eats, always be polite and specific. Provide all necessary details such as your order number, date, and problem description. Clear communication helps the support team respond faster and more effectively.

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