How to Link a New Device on FNB Online Banking

How to link a new device on FNB online banking is a common concern for customers who have changed phones, upgraded their devices, or want to access their accounts securely from another device. First National Bank places strong emphasis on digital security, which is why any new device must be verified and linked before full access is granted. Understanding this process helps you avoid login issues, delays, or unnecessary visits to a branch, while ensuring your banking information remains protected.

1.  Why FNB requires device linking

Before linking a new device, it is important to understand why FNB uses this security measure. Device linking helps prevent unauthorized access and fraud by ensuring only verified devices can access your account. Key reasons include:

• Protecting your account from cybercrime
• Preventing unauthorized logins
• Securing sensitive financial information
• Giving you control over approved devices
  This process ensures your online banking remains safe even if your login details are compromised.

2. Ensure you have the correct requirements

To link a new device successfully, you need to have certain details and tools ready. Preparing in advance makes the process faster and smoother. Make sure you have:

• Your FNB Online Banking username and password
• Your registered cellphone number active
• Access to your old device, if available
• The FNB App installed on the new device
  Having these ready helps avoid interruptions during verification.

3. Log in to FNB Online Banking or the FNB App

Start by opening the FNB App on your new device or visiting the FNB Online Banking website. Enter your username and password as usual. Because the device is new, FNB will automatically detect it and prompt you to verify or link it. During this step, you may be asked to:

• Confirm your identity
• Approve a notification on an existing linked device
• Receive a one-time PIN via SMS
  This step confirms that you are the legitimate account holder.

4. Approve the new device linking request

If you still have access to your old linked device, FNB may send a notification requesting approval. Approving this request instantly links the new device. If you do not have the old device, alternative verification methods are provided. These may include:

• Entering a one-time PIN sent to your phone
• Answering security questions
• Using your ATM card and PIN at an FNB ATM
  These options ensure you can still link your device securely.

5. Complete the device linking process

Once verification is successful, your new device will be linked to your FNB profile. You will then have full access to online banking features. At this stage, it is recommended to:

• Set up biometric login if available
• Review linked devices in your profile
• Log out and log back in to confirm access
  Completing these steps ensures everything is working correctly.

6. Troubleshoot common linking issues

Sometimes the linking process may fail due to network issues or incorrect details. Common problems include delayed OTPs or login errors. Helpful actions include:

• Checking network connection
• Ensuring your registered phone number is active
• Updating the FNB App to the latest version
  If issues persist, FNB customer support can assist.

7. Keep your linked devices secure

After linking a new device, maintaining security is essential. Regularly reviewing your linked devices helps protect your account. Good practices include:

• Removing old or unused devices
• Avoiding public Wi-Fi for banking
• Keeping your phone software updated
  Following these habits keeps your FNB online banking safe and reliable.

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