Kenyans Livid As Airtel Announces Restoration Of Network 24 Hours Later
Airtel Kenya has announced restoration of its network following an outage that affected calls and Short Message Service (SMS) on Wednesday.
Taking to twitter on Thursday morning, the telco stated that the network issue has been resolved and customers can make calls and receive messages.
“We are pleased to inform you that the network issue has been resolved and services restored, ” said Airtel in a statement.
We are pleased to inform you that the network issue has been resolved and services restored. Thank you for your patience. pic.twitter.com/HAVs4bpQyz
— Airtel Kenya (@AIRTEL_KE) October 17, 2019
The message, however, did not augur well with netizens who questioned why it took so long to restore the services.
Read: Airtel Kenya Hit By Major Voice and SMS Outage
A tweep only identified as Moz said, “Wow, a 24-hour downtime and no explanation on the cause? So it may become a regular occurrence and people should just accept and move on?”
“But network has always been an issue with you, I didn’t even notice since your network has always been “E” or “Emergency calls only” … since the start of this year you kept saying you were addressing the issue, now the year is ending, ” said Francois.
Some lamented that the network outage had paralyzed businesses that rely on the network for their day to day activities.
Gideon Oyawa said, “You are destroying people businesses with that kind of technicality! You need to employ prudent means of avoiding or minimizing them to stop future litigation by consumers! Like me I lost big starting yesterday who will compensate me for the loss!?”
Read Also: CA Suspends Airtel-Telkom Merger Over Graft Allegations
“I had suggested you just sack your technical team,they are simply incompetent. A network issue taking a whole day to solve? I had an issue of accessing the internet and it took 8 days to solve!” opined Atei Joshua.
On the other hand, some noted that some transactions that they had initiated on Wednesday were still pending, urging the telco to resolve the issues.
“Hey i sent money yesterday and it isnyet to be recieved,, if the technical issues habe been sorted out why has it not been recievrd?” said Njoki.
Here are some of the reactions:
After 24hours?
— Kiakha M Chanchima Lamech (@Klamech) October 17, 2019
Am a forex trader. Yesterday I lost 107 dollars. Thanks to your network issues!!
— Joe (@itsengineer_joe) October 17, 2019
But I did that several times but you did absolutely nothing till I gave up.
— François Kīrūhī (@k_faw) October 17, 2019
https://twitter.com/BonneyBennerd/status/1184754589549187072?s=20
https://twitter.com/BonneyBennerd/status/1184757070303768576?s=20
Thank you….There are those not on social media so find a way to reach them
— Joseph K (@JKithyole) October 17, 2019
Nothing has happened…, I am receiving this msg "Dear customer, you are not subscribed to any data bundle. Dial *544# to buy a bundle or Kopa internet"
— IAM-PEAN (@PEANITITUDE) October 17, 2019
Kindly refund my lost data bundles..
— maitha chris (@ChrisMaitha) October 17, 2019
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