A Kenyan using Twitter account @CarolmNyaga has accused the NCBA Bank of trying to defraud her, by asking her for Ksh3,000 to process a statement for her savings bank account she opened six years ago. The amount is charged per page, hence it could be more in case the statement is more than one page.
According to the user, Carol Nyaga, the amount was too much and unjustifiable, hence she opted to close the account, for good.
“I was gearing up for a fantastic day, then I called @NCBABankKenya for a historical statement 4 a savings acc I opened 6 years ago, and they tell me it’ll cost KES 3,000 PER PAGE! Anyway, took a detour & now heading to close that acc immediately (sic),” she wrote on Twitter.
I was gearing up for a fantastic day, then I called @NCBABankKenya for a historical statement 4 a savings acc I opened 6 years ago, and they tell me it'll cost KES 3,000 PER PAGE! 😡😡
Anyway, took a detour & now heading to close that acc immediately.
Nonsense sitaki in 2020!
— Carol M. Nyaga. First of Her Name. #IStandWithKE (@CarolmNyaga) July 16, 2020
However, the bank demanded that she pays Ksh2,000 to reactivate the account, since she had not used it in the last six months.
“It gets worse. I have to pay 2k to reactivate the acc before I close it coz I haven’t withdrawn from it in the last 6 months,” adds Carol.
It gets worse.
I have to pay 2k to reactivate the acc before I close it coz I haven't withdrawn from it in the last 6 months.
It's a savings account for heaven's sake!
DAYLIGHT ROBBERRY! @CBKKenya is this even remotely reasonable?
@CofekRebranded @Consumers_Kenya
— Carol M. Nyaga. First of Her Name. #IStandWithKE (@CarolmNyaga) July 16, 2020
In response, the bank asked for her account details to review the issue.
Under normal circumstances, a savings account can go for months without any activity, without becoming dormant.
Also, banks and other financial institutions rarely charge for a statement, since it is catered for by the service fees or maintenance fees.
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