There was drama at the Kisauni police station when the new Coast Regional Police Commander Ali Nuno visited there posing as a victim of robbery with violence.
The area has been experiencing a rise in violent crime and Nuno being the new commander was testing to see what the police do to respond to such incidents.
Nuno and a few senior officers including the Regional head of DCI and Administration Police embarked on a tour of parts of Kisauni and Nyali to inspect policing at large.
He was shocked when police at the Kisauni report office refused to record his claims of robbery.
He said he disguised himself as John ole Kiti to see what the police do with such victims.
He sent a message to sub-county commanders expressing his experience.
He was shocked when police officers at Kisauni refused to take his statement and tried to turn him away.
“At Kisauni, I had difficulties in making the report in the same factious name of John ole Kiti as I was ignored, taken back and forth and turned down. The report officer was watching the news from his phone and did not want to be disturbed.”
“Later he informed us Kisauni was no go zone and blamed us for carrying the alleged laptops robbed and money,” he said in the message.
He said the report was sluggishly made at the station and the victim (Nuno) was chased away and advised to come back the following day.
He added both the Officer Commanding Station and the one in charge of the crime desk were present but did not assist in any way.
“When we insisted to be referred we could not get any help and the OCS equally expressed despair. We later introduced ourselves,” the message read.
It was then that the entire team at the station was shocked to learn about the experience.
Nuno said he also visited Nyali police station and his experience was different.
At Nyali, he said, he met four police officers two station guard, cell centry and report office.
He said the OCS and orderly officer were both out for work.
“I was received by the report office with courtesy in a humane and empathetic manner. My report was booked at 2216 hours. I found reliable and professional officers and I was really impressed,” he added.
He explained he took the move to experience the service delivery at the stations at large.
Nuno is the new Coast RPC and is trying to address several crimes being experienced there.
“Compare the two diverse station experiences both as service delivery points,” he said.
The experience Nuno had is the same as most Kenyans go through daily.
Some are badly treated while others are handled well.
Inspector General of Police Douglas Kanja says he has rolled out several sessions aimed at transforming police attitude at work.
Police have rolled out several reforms to help it deliver services to the public.
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