Telecommunications company Safaricom has restored its MPesa services after leaving millions of its customers stranded for hours on end.
The mobile service provider apologized to its customers after the outage lasted for more than 5 hours.
“We regret to notify our customers and partners that Mpesa services are currently unavailable due to a database degradation leading to loss of service,” the statement read in part.
In a late night notification, Safaricom informed its customers that the services were back up and running.
“We wish to notify all our customers and partners that all MPesa services are now back up. We deeply regret any convenience caused and thank you for your patience,” an 11.30 pm statement read.
Update on M-PESA outage: All services are now back up. #NaweKilaWakati pic.twitter.com/CmnFaolOq1
— Safaricom PLC (@SafaricomPLC) December 8, 2018
Here are some comments from Kenyans:
Mpesa looking at drunkards pic.twitter.com/4cBACesapy
— Harrison Wambui (@WambuiHarrison) December 8, 2018
You’re a very interesting entity. Mpesa is down and for that you’re trending but all you extend to us is ignorance which to me is equal to arrogance.
— Hon. William Kabogo (@honkabogo) December 8, 2018
https://twitter.com/RoyKitur/status/1071442261186134018
Do you have a story you want told? Do you know of a sensitive story you would like us to get our hands on? Email your news TIPS to Editor@kahawatungu.com Also WhatsApp 0708677607 with your news tips
Email your news TIPS to Editor@Kahawatungu.com — this is our only official communication channel
