Rwanda Fines MTN for Poor Service, Tigo Warned

The Rwanda Utilities and Regulatory Agency (RURA) has fined MTN Rwanda and warned TIGO Rwanda for their persistently poor mobile telephone service. The agency made the announcement Thursday morning during a press conference, RNA has established.

The Rwf. 3 million daily penalty, comes after the company was warned in March to reduce the number of call set up failures, abrupt call disconnections and the frequency of dropped calls.

“The sanctions imposed on MTN are a result of the enforcement notice that was issued back in March,” said Francois Gatarayiha, the director general of RURA.

“They tried to address the issues, but it seems to us that there is still a lot of room for improvement.”

Since March 1, MTN Rwanda has been working to resolve the issues, but Gatarayiha said RURA imposed a timeline in order to accelerate the process and force the company to comply with its license obligations.

Two officials from MTN Rwanda were present at the press conference, but did not answer any questions. Instead the company released a press release later in the day confirming it had received the enforcement notice.

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