Safaricom has ranked the worst in service provision scoring 62.5 % in the quality of service to subscribers.
The quality of service refers to the level of performance that is accorded to subscribers. In telecommunications, the quality of service includes the reliability, accessibility and the ease of use for provided services.
Although all the three telecommunications operators failed to achieve the threshold Safaricom was the least as it was left far much behind in many aspects.
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For Instance, in dropped calls where operators are to achieve rates of less than two per cent, Safaricom failed to achieve the required threshold getting a rating of about 2.8 percent.
The mobile operators were fined by the Cmmunications Authority a sum of Sh311 million with warning of notices for non compliance. Each telecommunications company was charged 0.15 % of of their individual latest financial returns for the period prior to June 30, 2017.
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