Sylvia Mulinge is set to be announced as the new Safaricom’s Chief Customer Officer(CCO), while the Director of Regional Sales and Operations, Steve Okeyo, has been sacked from the position after refusing to report to the new COO.
Ms Mulinge will be in charge of Consumer Business, Sales Operations, Customer Service, Brand Marketing & Experience, Digital and Market Development.
In the restructuring move, Charles Wanjohi was confirmed as Director Consumer Business Unit reporting to the Chief Customer Officer.
Another post of the Chief Business Development was created which will comprise of Strategy & Innovation, Regional Expansion and Knowledge Management (Research & Insights and Big Data). The office bearer is yet to be announced.
Sateesh will be responisble for leading the Finance operations and and will be in charge of Financial Planning & Analysis, Investor Relations, Internal Audit and Financial Reporting.
Stephen Chege was appointed Chief Corporate Affairs Officer and will be responsible for leading external affairs and stakeholder engagement. He will be in charge of Regulatory & Public Policy, Legal & Secretarial services, Corporate Communications, Corporate Responsibility as well as International Carriers & Roaming
Joseph Ogutu is the new Chief Special Projects Officer and will be responsible for Special Projects including the Foundations. He will in the interim hold the role of Chief Business Development Officer.
Nicholas Mulila on the other hand was appointed Chief Corporate Security Officer in charge of Business Continuity, Security, Revenue Assurance, Ethics and Compliance, AML/CTF Programme, Technology & Cyber Security.
Paul Kasimu was appointed Chief Human Resources Officer responsible for talent and organisational effectiveness. He will be in charge of Talent Acquisition & Capability, Corporate Centres, Essential Services & Facilities, Health, Safety & Wellness and will be responsible for driving Corporte Culture.

Rita Okuthe is the Chief Enterprise Business Officer responsible for leading the enterprise transformation to deliver business platforms for Corporates, SMES, Government and Farmers as well as E-Commerce. She will be in charge of M-Agribusiness, Masoko, Enterprise Sales, Channels & Operations and Wholesale services.

Thibaud Rerolle is now the Chief Technology Officer. He will be responsible for leading Technology to deliver a digital network and connetcted services to ensure a superior customer experince. He will be in charge of Network Planning & Design, Enterprise Technology, Digital IT, Converged Services an Home Solutions.

Chief Financial Services Officer is now Sitoyo Lopokoiyit, who will be responsible for growing M-PESA to a fully-fledged financial platform. He will be in charge of New Business Ventures, Product Management & Development for both Consumer and Enterprise.
The new COO position is a fallback appointment after an embarrassing debacle in Tanzania where President John Magufuli’s government totally refused to allow the appointment of Sylvia Mulinge as Vodacom Tanzania CEO.
Apart from the circus in Tanzania, Sylvia Mulinge has been variously accused of corruption by some of Safaricom’s former suppliers, claiming that she only influence award of tenders to companies she controls.
The return of Sylvia Mulinge to the position is set to further complicate things at Safaricom as key staff members now question if she only has to work at Safaricom. It is also known that while Bob Collymore has been romantically involved with Sylvia Mulinge and Rita Okuthe, the battle for his heart was won by Rita who was promoted when Sylvia got the job in Tanzania.
Sylvia has also been accused of causing the death of a minor through dangerous driving, a case which has been sabotaged as the deceased’s parents agreed to an out of court settlement with Sylvia.
We have reached out to Safaricom but no comment regarding this is forthcoming.
Meanwhile, Safaricom CEO Bob Collymore is still battling leukemia after the disease rebounded, forcing Bob to take another time off and seek treatment elsewhere.
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