Safaricom is reacting to our expose yesterday. The company has now sent out an email to all Call Centre Staff…
Browsing: Call Centre
After blogging about the Safaricom call-centre staff retired and sacked because they developed ENT problems, I got more from some…
A group of 20 former and current Safaricom customer care agents, some “retired” because they could not use headsets anymore,…
Safaricom has reported reduced service levels on it is Customer Care Service most customers experiencing delays in accessing customer care…