How To Clear Error On DStv

If you’re a DStv subscriber, you’ve likely encountered error messages on your screen at some point. These messages can interrupt your viewing experience, but the good news is that most DStv errors are easy to fix. Whether it’s due to signal issues, subscription lapses, or decoder problems, there are simple ways to clear these errors from the comfort of your home. Here is how to clear error on DStv.

1. Identify the Error Code

Before you can clear the error, note the specific error code showing on your screen. Common ones include:

• E16 – Service is scrambled or not subscribed
• E19 – Smartcard is not paired
• E30/E32 – Decoder not activated or service expired
• E48-32 – No signal (usually a dish or signal issue)

Take note of the code so you can apply the correct fix.

2. Check Subscription Status

Log into your DStv account online or through the MyDStv app to make sure your subscription is active and up to date. If your account has been suspended due to non-payment, settle the bill before attempting to clear the error.

3. Use the Self-Service USSD Code

DStv offers a quick USSD option to clear errors on your decoder:

• Dial 12068584# on your phone
• Follow the prompts to select “Fix Errors”
• Choose the relevant error to clear it

Wait a few moments for the changes to reflect on your decoder.

4. Use the DStv Self-Service Website

You can also clear errors online:

• Go to https://www.dstv.com
• Log in using your smartcard number and surname
• Navigate to “Fix Errors”
• Select the error code showing on your screen
• Click “Fix Now” and wait for the decoder to refresh

5. Use the MyDStv App

If you have the MyDStv mobile app:

• Open the app and log in
• Go to the “Fix Errors” section
• Tap on the error code that matches what you see on your screen
• Press the “Clear Error” or “Fix Now” button

This typically works within a few minutes if your account is in good standing.

6. Reboot Your Decoder

Sometimes simply rebooting your decoder can help:

• Switch off the decoder and unplug it from the power source
• Wait about 30 seconds
• Plug it back in and switch it on
• Allow it a few minutes to reboot and check if the error clears

7. Check Signal and Connections (For E48-32 Errors)

If you’re getting a “No signal” error:

• Ensure your dish hasn’t shifted due to wind or other factors
• Check that the cable is properly connected to the decoder
• Make sure there is no obstruction blocking the dish

If the issue persists, you may need a technician to realign the dish.

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