How to Reverse an FNB eWallet

FNB eWallet is a convenient way to send money quickly without needing the recipient to have a bank account. However, mistakes can happen, such as sending money to the wrong number or entering incorrect details. In such cases, knowing how to reverse an FNB eWallet is important so you can act quickly and try to recover your funds. While reversals are not always guaranteed, taking the right steps immediately can improve your chances.

1. Table of Contents

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   Act Quickly After Sending the eWallet

Time is critical when trying to reverse an eWallet transaction. The sooner you act, the higher the chance that the money has not yet been withdrawn.

If the funds are still unclaimed, reversal is more likely to be successful.

• Check the transaction details immediately
• Act as soon as you notice the mistake
• Keep the recipient’s number and reference ready

2. Cancel the eWallet (If Not Yet Withdrawn)

FNB allows you to cancel an eWallet if the recipient has not yet accessed or withdrawn the funds.

Log in to the FNB app, go to eWallet services, and look for the option to cancel the transaction.

• Open the FNB app
• Navigate to eWallet options
• Select and cancel the transaction

3. Contact FNB Customer Support

If you are unable to cancel the eWallet yourself, contact FNB customer support immediately.

Provide all the necessary details so they can assist you with the reversal process.

• Call or use in-app support
• Provide accurate transaction information
• Follow the instructions given

4. Request a Reversal if Already Accessed

If the recipient has already accessed the funds, you can request a reversal through the bank.

However, in this case, the success of the reversal may depend on the recipient’s cooperation.

• Submit a formal reversal request
• Understand that recovery is not guaranteed
• Follow up with the bank

5. Monitor the Transaction and Stay Careful

After taking action, keep checking your account for updates and follow up if needed.

To avoid similar mistakes in the future, always double-check the recipient’s number before sending money.

• Monitor your account regularly
• Keep records of communication
• Verify details before confirming transactions

Also Read: How to Remove Password from iPhone