DStv offers different packages that allow viewers to choose channels based on their preferences and budget. At times, you may want to enjoy more entertainment options such as sports, movies, documentaries, or international channels. Upgrading your DStv package is a simple process, and you can do it through several methods including online, via the DStv app, or by contacting customer care. Here is how to upgrade DStv package.
- Decide Which Package You Want
Before upgrading, review the available DStv packages and their prices. The main options include Premium, Compact Plus, Compact, Family, and Access. Each package comes with different channel selections, so choose one that suits your entertainment needs and budget.
- Upgrade Through the DStv Self-Service Website
Go to the official DStv Self-Service website on your browser and log in with your account details. Once logged in, navigate to the Account section and select Change Package. Choose the new package you want, confirm, and follow the instructions to complete payment. The upgrade usually takes effect within a few minutes once payment is successful.
- Upgrade Using the MyDStv App
Download and install the MyDStv app on your smartphone if you don’t have it already. Log in using your customer details and select Change Package from the menu. Choose the package you want, make the required payment, and the system will activate your upgrade shortly.
- Upgrade via USSD Code
In some countries, DStv provides a USSD service that allows you to manage your account directly from your phone. Dial the provided code (usually *423# or country-specific), then follow the prompts to select Upgrade Package. Complete the payment through mobile money or linked bank services.
- Contact Customer Care
If you prefer assistance, you can call the DStv customer care center, visit a DStv service center, or use their social media platforms to request an upgrade. Customer care agents will guide you through the process and ensure your package is changed.
- Payment and Activation
After selecting your new package, ensure that you make the full payment required for the upgrade. Once the payment is received, your decoder will refresh and the new channels will be available. If they do not appear immediately, you can manually reset your decoder or contact support for help.
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