KRA to introduce body-worn cameras for Customs and Border officers

The Kenya Revenue Authority (KRA) is set to roll out body-worn cameras for its customs and border control officers in a move aimed at strengthening transparency, accountability, and professionalism at the country’s entry points.

The initiative marks a significant step in modernizing customs operations, with the tax authority saying the cameras will help ensure every traveler receives a fair, professional, and consistent experience when interacting with officers at airports, seaports, and land border crossings.

Customs officers are among the most public-facing government officials, interacting daily with thousands of travelers, importers, and traders. These encounters often shape perceptions of Kenya’s governance, efficiency, and fairness in trade and travel facilitation.

According to KRA, the body-worn cameras will create verifiable records of interactions between officers and the public, helping eliminate disputes that previously relied on conflicting accounts. In the past, complaints or misunderstandings could take weeks to investigate due to a lack of clear evidence.

With recorded footage, authorities say such disputes will be resolved faster and more objectively.

The cameras are also expected to serve as a deterrent against corruption by promoting higher standards of professionalism during inspections and other enforcement activities. When interactions are documented, both officers and travelers are more likely to adhere to proper procedures.

KRA noted that the technology will also improve service delivery by helping the institution identify operational gaps, strengthen training programs, and refine processes within the customs department.

For travelers and traders, the move is expected to lead to more structured and consistent engagements at border points, reducing anxiety and delays during inspections.

Beyond accountability, the recorded footage will support compliance and security operations by ensuring inspections and enforcement actions are properly documented, protecting both officers and the public.

Globally, the use of body-worn cameras has become standard among several customs and border agencies, including the UK Border Force and authorities across Europe and Asia. Kenya’s adoption of the technology signals its intention to align with international best practices in border management.

KRA says the initiative reflects its broader commitment to integrity and public trust, emphasizing that transparency in customs operations is critical for facilitating trade, attracting investment, and improving Kenya’s global competitiveness.

Once implemented, travelers, importers, and other stakeholders can expect more transparent and accountable interactions at Kenya’s borders as the authority works to strengthen confidence in its services.