Hundreds of passengers heading to Nairobi from Lukenya, Machakos County, were on Thursday morning left stranded after a train they were traveling in stalled mid-journey.
Some of the passengers took to social media to vent their frustrations citing a delayed response from the Kenya Railways Corporation.
The management issued a statement more than an hour later saying the train had developed a mechanical problem .
“We are experiencing an undue delay on our train plying the Lukenya station to Nairobi Central station route due to a mechanical problem.
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“Our technicians are attending to it and we will resume the trip shortly. We sincerely apologize for the inconvenience caused,” said Kenya Railways in a tweet.
SERVICE UPDATE:
We are experiencing an undue delay on our train plying the Lukenya station to Nairobi Central station route due to a mechanical problem.
Our technicians are attending to it and we will resume the trip shortly. We sincerely apologize for the inconvenience caused.
— Kenya Railways (@KenyaRailways_) October 21, 2021
The passengers said the train stalled near Athi River at around 6:45am.
“Meanwhile Lukenya to Nairobi train has stopped to take a rest for the last 10 or so minutes just past Athi River. I hope it won’t take so long tusichelewe kazi. @KenyaRailways_ as usual not communicating anything,” a tweep lamented.
06:45 meanwhile Lukenya to Nairobi train has stopped to take a rest for the last 10 or so minutes just past Athi River. I hope it won't take so long tusichelewe kazi. @KenyaRailways_ as usual not communicating anything. via @Otiekam
— Ma3Route (@Ma3Route) October 21, 2021
Another questioned the management’s “unreliable” communication.
One hour later? Your staff say there's a relief train being sent (they don't know whether its coming from Nrb or Lukenya), no commitment on timelines…… You guys either need a mandatory course on communication skills unless you just don't see the need for communication.
— Michel Otieka (@Otiekam) October 21, 2021
Two trains ply the Lukenya to Nairobi route. The first one leaves at 5:45am to arrive at 7:40am while the second one leaves at 7:00am to arrive at 8:55am. The train services are offered every weekday and are preferred by Kenyans traveling to Nairobi for work.
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