How To Speak With Gotv Customer Care

How To Speak With Gotv Customer Care
How To Speak With Gotv Customer Care

If you’re a GOtv subscriber and you need assistance with any issues related to your subscription, technical problems, or general inquiries, you can easily get in touch with GOtv customer care.

Here are the steps to speak with GOtv customer care:

Customer Care Phone Number

GOtv provides a dedicated customer care phone number that you can call to speak with a representative. To speak with GOtv customer care, follow these steps:

Dial the GOtv customer care phone number: 020 423 6000 (Kenya) 0r +234 803 904 4688 (for Nigeria). Make sure you have your IUC number (a unique identifier for your GOtv subscription) handy as you might be asked to provide it during the call.

Listen to the voice prompts and select the appropriate options to connect to a customer care representative.

Also Read: How To Reset Gotv: Steps To Restore Your Entertainment Experience

Be patient as you might experience some waiting time before your call is answered.

Social Media

GOtv is active on social media platforms such as Twitter and Facebook. You can send a direct message or post your inquiry on their official social media pages. They often respond promptly to messages and comments.


You can also reach out to GOtv customer care via email. Send an email to their official customer care email address with your query and contact details. Their customer care team will respond to your email.

Online Chat

Some regions offer online chat support through the official GOtv website. Check the website to see if this option is available in your area. You can initiate a chat session with a customer care representative and get real-time assistance.

Visit a GOtv Service Center

If you prefer face-to-face assistance, you can visit a GOtv service center or office in your area. The customer care representatives at these centers can help you with various issues, including subscription payments, decoder troubleshooting, and more.

Use the MyGOtv App

If you have the MyGOtv app installed on your mobile device, you can use it to manage your account, make payments, and access customer support. The app may have a live chat feature that allows you to chat with a customer care representative.

When reaching out to GOtv customer care, make sure to provide accurate information about your subscription and the issue you’re facing. This will help the customer care team assist you more effectively. Be patient and polite when interacting with the customer care representatives, as they are there to help resolve your concerns.

Keep in mind that customer care availability and contact methods may vary based on your region, so it’s a good idea to check the official GOtv website or contact information for the most up-to-date details.

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Written by Damaris Gatwiri

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