Eva Nyambura
Standard Chartered Bank on Tuesday launched video banking services. The bank is looking to fully migrate to digital banking.
The lender will fully replace the traditional across-the-counter service offered by bank tellers with video and chat banking over the next three years.
Lamin Manjang, Standard Chartered Kenya and East Africa CEO, said the new service will boost efficiency for the lender and enhance convenience for its customers.
“Video banking is about giving our clients more choice and more convenience. Now you don’t have to come to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients,” said Mr Manjang.
Mr. Manjang also said that the bank would upgrade the service in the second phase to give access to mobile devices as well as enable priority banking using video to explore new wealth management opportunities.
Ministry of Information, Communications and Technology CS Joe Mucheru, speaking at the launch, said collaboration between banks and technology firms has given rise to vibrant Fintechs, a multiple of financial technologies emerging for the financial services sector in the 21st century.
CS Mucheru noted that embracing digital technology will ensure that banks stay relevant to evolving needs of customers where technology is increasingly being deployed to make banking secure, simple and personalised.
The video banking service is part of Standard Chartered Bank’s $1.5 billion global investment in technology announced last year.
The new banking service will only be available to clients via the bank’s website from Monday all the way to Friday, between 9.00am-6.00pm.
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