Uber Introduces Anonymous Contacts To Protect Driver, Customer Privacy

Uber Kenya has now introduced Phone Anonymization, a feature which involves the hiding of both the driver and rider’s contacts.

This new feature will however ensure that the driver and the rider can still communicate with each other without their phone numbers being exposed to each other.

In case either party needs to contact the other after a trip, they will use an in-app support system to communicate.

The feature was introduced on Thursday morning, and a new change that users will notice is that both party’s numbers will appear as landline numbers and the same anonymized number will be used for different drivers.

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It is also worth noting that the feature was available in the US and Europe but not in the African countries exposing users to risks including security and identity theft.

This move comes a day after Transport PS, Paul Maringa signed a Memorandum of Understanding between e-taxis and the drivers’ lobby Digital Taxi Forum to ensure taxi apps review the rates to be favorably standardized.

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