How To Check My Telkom Data Balance

If you’re a Telkom customer in South Africa, keeping track of your data balance helps you manage your usage and avoid running out of data unexpectedly. Whether you use a Telkom SIM card, mobile WiFi router, or broadband connection, there are several easy ways to check how much data you have left. Telkom provides convenient tools through USSD codes, apps, and online portals to help you stay informed.

Here’s how to check your Telkom data balance.

1. Check Data Balance Using USSD Code

The quickest and most reliable way to check your Telkom data balance is by using a USSD code on your phone. This method doesn’t require internet access and works on any mobile device.

1. Open your phone’s dial pad.
2. Dial *188# and press the call button.
3. Wait a few seconds for the system to process your request.
4. Your remaining data balance will appear on the screen, along with airtime and SMS balances.

This method works for both prepaid and postpaid Telkom users and is available 24 hours a day.

2. Check Data Balance via the Telkom App

The Telkom App is another easy way to view your data balance. It gives you full access to your account, including details on data usage, remaining minutes, and available bundles.

1. Download and install the Telkom App from the Google Play Store or Apple App Store.
2. Open the app and sign in using your Telkom number or email address.
3. Once logged in, go to the “My Account” or “Usage” section.
4. You’ll see your current data balance, as well as expiry dates for your bundles.

The app also allows you to buy new data bundles, check transaction history, and view your monthly bills if you’re on a contract.

3. Check Data Balance Online Through Telkom Self-Service

If you prefer using a computer or web browser, you can check your data balance on the Telkom Self-Service portal.

1. Visit https://myaccount.telkom.co.za.
2. Log in with your Telkom details or create an account if you haven’t yet.
3. Once logged in, go to “Account Overview” or “Usage Summary.”
4. Your data balance, bundle expiry, and other details will be displayed.

This method is perfect for broadband or LTE router users who can’t access USSD on their devices.

4. Check Data Balance Using SMS

You can also receive your data balance through a text message. Simply:

1. Open your messaging app.
2. Type the word BALANCE and send it to 188.
3. Wait for an SMS reply from Telkom showing your remaining data balance and expiry date.

This option is simple and useful when you have poor internet connectivity or prefer offline methods.

5. Check Data Balance via Telkom Router Interface

If you use a Telkom LTE or WiFi router, you can check your data balance through the router dashboard.

1. Connect your device to the router’s WiFi network.
2. Open a browser and type the IP address 192.168.8.1 (or check your router’s user manual).
3. Log in using the default username and password, usually both “admin.”
4. On the homepage or under “Data Usage,” you’ll see your remaining balance and bundle expiry.

This is especially helpful for Telkom LTE users managing home or office internet connections.

6. Contact Telkom Customer Care

If you have trouble checking your data balance or your information seems incorrect, you can contact Telkom Customer Care for assistance.

• Call: 081 180 (from a Telkom number) or 10210 (from any network)
• Email: support@telkom.co.za
• Website: www.telkom.co.za

The support team can confirm your data balance and guide you on managing your bundles more effectively.

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