If you no longer use your Truworths store account or want to simplify your credit profile, it’s important to close the account properly. Truworths allows customers to close accounts once all outstanding balances have been cleared. Following the right steps ensures that your credit record remains clean and that no further charges are applied.
- Settle Any Outstanding Balance
Before requesting account closure, make sure your Truworths account is fully paid. This includes any recent purchases, service fees or interest. You can visit any Truworths store or use online banking to settle the balance. Ask for a final statement to confirm the exact amount owed.
- Contact Truworths Customer Service
Once the balance is cleared, reach out to Truworths to request account closure. You can do this through several convenient channels:
- In-store: Visit your nearest Truworths, Identity, or Uzzi store and speak to a consultant.
- By phone: Call Truworths customer care on their official number (found on your monthly statement).
- By email: Send a closure request to the customer support email address.
Be ready to provide your ID number and account details for verification.
- Request a Paid-Up Letter
After your account is settled, ask Truworths for a paid-up or settlement letter. This document serves as proof that your account has been fully paid and closed. Keep a copy for your personal records—it’s useful if the account still shows as open on your credit report.
- Check for Linked Insurance or Add-Ons
If you had any additional products linked to your Truworths account, such as customer protection insurance, make sure these are also cancelled. Leaving them active could lead to unwanted deductions.
- Verify Closure on Your Credit Report
After a few weeks, check your credit report from TransUnion, Experian or Compuscan to ensure your Truworths account is listed as “closed” or “paid up.” If it still appears open, contact Truworths again and provide your proof of closure.
- Keep All Closure Documents
Store your paid-up letter, receipts and any emails confirming closure in a safe place. These documents can help resolve any future disputes about the account status.
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