Safaricom Wows Netizens After Responding to Subscriber in Shembeteng

Kenya’s largest telecommunications company Safaricom wowed social media users by responding to a client in fluent “shembeteng”.

What is shembeteng one might wonder. It is the newest language in town being championed by a group from Kayole.

The group; Brian Muasya and Zakaria Mwangi, and Master, are the originators of the language and are going by the name Jembeteshi Jimbitinga or Jeshi Jinga.

Shembeteng is founded on the “vowels” “mbata”, “mbete”, “mbiti”, “mboto” and “mbutu” that are infused into English or Kiswahili words.

Read: Safaricom to Roll Out Commercial Operations in Ethiopia this Year- Peter Ndegwa

To create the desired version, words are shortened and re-joined.

On Saturday, a Safaricom subscriber identified as Ray Rash sought to find out how one can replace their SIM.

In simpler terms, Rash was asking, “Hi Safaricom, niko na shida kidogo. Mtu akitaka kureplace simcard huenda wapi?”

To this Safaricom responded, “Enda duka yoyote yetu na ID yako, Ray.”

Safaricom shembeteng
Safaricom Responds to Customer in Shembeteng. [Courtesy]
Here are some of the reactions from social media users:

Felix Owino Jr.: 😂😂😂😂😂😂😂😂😂 i have not laughed before 😂😂😂

Cate Catrina: 😂😂😂😂😂huyu admin wenyu ni mnomare

John Gikuru: Safarimbiticom mnajumbataako hii lumbatagha ua ubwakini

Bosibori Moruri: I’d never laughed this loud!😎😎😎

Oliver Nyanducha: Kwisha waTz hawatatuelewa tena

Timoh Ngeera: Please shun this dirty language 😭 it will have negative impact to our Young ones

Fred Fred: Sheng evolving faster than anything else. Even youths themselves can’t keep up

Email your news TIPS to or WhatsApp +254707482874. You can also find us on Telegram through


Email your news TIPS to or WhatsApp +254707482874

Written by Eva Nyambura

Content creator at | Passionate about telling the untold story. Lover of life, music and technology. Simplicity is KEY


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

June Ruto, Nigerian Husband Celebrate First Wedding Anniversary

I’m not Selfish – Wetangula Says After Clearance To Run for Bungoma Senatorial Seat