Electricity distributor, Kenya Power, is under pressure following a system outage that has left many Kenyans unable to buy prepaid tokens.
Kenyans, who made payments through mobile money mostly M-Pesa, didn’t receive tokens as they remained unprocessed for hours.
In a tweet on Monday morning, Kenya Power said a system hitch was causing delays but assured its customers that its engineers are working to resolve the problem.
“Good morning, we are working to resolve a hitch which is causing delays in vending of prepaid tokens. Apologies for the inconvenience caused, ” Kenya power replied to one of its customers who had raised a complaint on the micro-blogging site.
Good morning, we are working to resolve a hitch which is causing delays in vending of prepaid tokens. Apologies for the inconvenience caused.^MM
— Kenya Power (@KenyaPower_Care) April 20, 2020
For the better part of Monday morning, the company was trending on Twitter, as Kenyans sought answers.
With a majority of Kenyans working from home in the wake of COVID-19, many took to the platform to air their frustrations as the delays meant no work and cancelled meetings for some.
Here are some of the reactions:
Tragedy is when you have an important meeting and kplc decide to do their thing pic.twitter.com/01cDLZNA0a
— Lesley bonyo (@Bonyo_L) April 20, 2020
Guys. Who doesn't have power? This relationship with KPLC is becoming something else pic.twitter.com/b5xvUFJma1
— Anita (FromCurvesWithLove) (@AnitaMogere) April 20, 2020
I am an health-care professional. KPLC have been ignoring my calls. My meter is blocked, I can't receive power.
How are you essential services during this crisis!!!! I even have a reference number from you people. 5406157@KenyaPower_Care @RobertAlai @MOH_Kenya @StateHouseKenya
— Brian Ogoti (@diyobraz2) April 20, 2020
Transaction failed, M-PESA cannot complete payment of Ksh500.00 to KPLC PREPAID. Organization receiving the payment is unavailable, try again later#kplccustomercare- what's not happening?
— fankeyosman (@fankey67) April 20, 2020
@KPLC i have bought tokens an hour ago and till now i have not received the msge.please help.meter number is 37155777701
— David Awori (@DavidAwori1) April 20, 2020
why are you taking too long to send my units..meter no. 1410709564 #KPLC
— frank kioko (@frank_kioko) April 20, 2020
Morning a bought token at 6:30am but i have not yet received it mpesa message… ODK6LMVPRU Confirmed. Ksh50.00 sent to KPLC PREPAID for account 37164677264 on 20/4/20 at 6:33 AM New M-PESA balance is Ksh0.00. Transaction cost, Ksh0.00.
— Elijah Omondi (@ElijahO99291962) April 20, 2020
I haven't received this tokens yet @KenyaPower_Care ODK4LMRA1I Confirmed. Ksh250.00 sent to KPLC PREPAID for account 37193222165 on 20/4/20 at 5:58 AM New M-PESA balance is Ksh. Transaction cost, Ksh23.00.
— Sam🇰🇪 (@Samafrrica) April 20, 2020