Electricity distributor, Kenya Power, is under pressure following a system outage that has left many Kenyans unable to buy prepaid tokens.
Kenyans, who made payments through mobile money mostly M-Pesa, didn’t receive tokens as they remained unprocessed for hours.
In a tweet on Monday morning, Kenya Power said a system hitch was causing delays but assured its customers that its engineers are working to resolve the problem.
“Good morning, we are working to resolve a hitch which is causing delays in vending of prepaid tokens. Apologies for the inconvenience caused, ” Kenya power replied to one of its customers who had raised a complaint on the micro-blogging site.
Good morning, we are working to resolve a hitch which is causing delays in vending of prepaid tokens. Apologies for the inconvenience caused.^MM
— Kenya Power (@KenyaPower_Care) April 20, 2020
For the better part of Monday morning, the company was trending on Twitter, as Kenyans sought answers.
Read: #SwitchOffKPLC: Kenyans Irate After Experts Unearth Kenya Power’s Flawed Billing System
With a majority of Kenyans working from home in the wake of COVID-19, many took to the platform to air their frustrations as the delays meant no work and cancelled meetings for some.
Here are some of the reactions:
Tragedy is when you have an important meeting and kplc decide to do their thing pic.twitter.com/01cDLZNA0a
— Lace (@Bonyo_L) April 20, 2020
https://twitter.com/AnitaMogere/status/1252116162856583168?s=20
https://twitter.com/diyobraz2/status/1252103859046055936?s=20
https://twitter.com/fankey67/status/1252133776894971905?s=20
https://twitter.com/DavidAwori1/status/1252137325443854336?s=20
https://twitter.com/frank_kioko/status/1252105967317254144?s=20
Morning a bought token at 6:30am but i have not yet received it mpesa message… ODK6LMVPRU Confirmed. Ksh50.00 sent to KPLC PREPAID for account 37164677264 on 20/4/20 at 6:33 AM New M-PESA balance is Ksh0.00. Transaction cost, Ksh0.00.
— Elijah Omondi (@ElijahO99291962) April 20, 2020
https://twitter.com/Samafrrica/status/1252138035111755781?s=20
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