How to Cancel Call Divert on MTN

Call divert, also known as call forwarding, allows incoming calls to be redirected to another phone number under certain conditions, such as when your phone is busy, switched off, or unanswered. If you no longer want your calls to be forwarded, you can easily disable the feature using your phone settings or MTN service codes. Learning how to cancel call divert on MTN helps ensure that your calls ring directly on your phone again.

1. Table of Contents

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   Cancel All Call Diverts Using a USSD Code

The quickest way to remove all active call forwarding settings is by using the universal GSM code.

Dial:

##002#

Then press the call button.

A confirmation message should appear indicating that all call diverts have been cancelled.

• Dial ##002#
• Press the call button
• Wait for the confirmation message

2. Cancel Specific Call Divert Options

If you only want to disable a particular type of call forwarding, you can use the appropriate cancellation code.

Common examples include:

• ##21# – Cancel unconditional call forwarding
• ##61# – Cancel forwarding when unanswered
• ##62# – Cancel forwarding when unreachable
• ##67# – Cancel forwarding when busy

Dial the relevant code and press the call button.

• Choose the correct cancellation code
• Dial the code
• Wait for the confirmation message

3. Use Your Phone’s Call Settings

Most smartphones allow you to manage call forwarding directly through the phone settings.

Open your phone app, access the call settings, then locate Call Forwarding or Call Divert and turn off any active forwarding options.

• Open the Phone app
• Go to Call Settings
• Disable active call forwarding

4. Restart Your Phone

After cancelling call divert, restart your phone to ensure the updated network settings are applied correctly.

This helps your device reconnect to the MTN network with the new configuration.

• Turn off your phone
• Wait a few seconds
• Turn it back on

5. Test That Call Divert Has Been Removed

Ask someone to call your MTN number to confirm that your phone rings normally and that calls are no longer forwarded.

If call forwarding is still active, repeat the cancellation process or contact MTN customer support for assistance.

• Make a test call
• Confirm your phone rings directly
• Contact MTN if the issue continues

Also Read: How to Call MTN Call Center